Karachi Logistics – Service Policy

Welcome to Karachi Logistics, offering fast deliveries, real-time COD settlements, and a powerful digital portal to help you manage your shipments with ease and confidence. This policy outlines our service commitments, client responsibilities, and everything you need to know about using our platform.

1. Our Commitment to You

At Karachi Logistics, your parcel is our responsibility. From pickup to delivery, we prioritize safety, speed, and reliability. Every shipment is handled with care by our trained staff, whether it’s a single box or bulk cargo.

We aim to build long-term trust with businesses by providing transparent services, timely updates, and excellent customer support.

2. Delivery Timeframes

Our current standard delivery timelines are as follows:

  • Within Karachi: Delivery within 48 hours
  • Lahore & Islamabad: Delivery within 4 working days
  • All Other Cities in Pakistan: Delivery via trusted third-party logistics partners, time may vary based on distance and network

Please note:
We strive to meet all delivery windows, but unforeseen delays may happen due to public holidays, traffic jams, strikes, weather conditions, or operational disruptions. In such cases, we request your cooperation and understanding.

3. Parcel Safety, Damage, and Loss

  • If your parcel is insured, any loss or damage will be fully compensated by the company as per our insurance terms.
  • If no insurance is selected, the risk of loss or damage remains with the sender.
  • Fragile, high-value, or easily perishable goods must be properly packed. Damage caused by poor packaging is not covered.

Insurance is optional, but highly recommended for commercial or sensitive deliveries.

4. Cash on Delivery (COD) Payouts

    • Our daily COD payout system is one of its kind in Pakistan.
    • COD payments are transferred to clients within 48 hours of successful delivery.
    • Payment modes include bank transfer, Easypaisa, or any method mutually agreed upon.

    Unlike other logistics companies that may delay CODs for days or even weeks, Karachi Logistics ensures daily settlements to help businesses maintain their cash flow.

5. Transparent Pricing – No Hidden Charges

We believe in complete transparency. That means:

  • No hidden fees
  • No surprise charges
  • All costs are disclosed before the shipment is booked

Our portal even lets you estimate shipping costs in advance so you can plan better.

6. Services Areas

Currently, we offer direct logistics services in:

  • Karachi
  • Lahore

For all other cities, including but not limited to Multan, Peshawar, Faisalabad, Quetta, and Hyderabad, we work with verified third-party logistics providers to ensure nationwide coverage.

7. The Karachi Logistics Digital Portal

Our online client portal is a complete logistics management system designed for both beginners and professionals. It is built to offer convenience, automation, and control.

✅ Key Features of the Portal:

    • Real-Time Live Tracking
      See where your parcel is at any time, with detailed updates and delivery status.
    • Booking Management
      Easily book pickups and schedule deliveries in just a few clicks.
    • Billing History
      Access a full history of all past deliveries, payments, and COD transactions.
    • Daily COD Reports
      Download or view COD status in real time, with summaries for your accounting.
    • News Feed & Announcements
      Get updates directly on your dashboard about service changes, delays, holidays, and new features.
    • Live Chat & Support Access
      Submit queries or connect with our team directly through the portal.
    • User-Friendly Interface
      Our platform is so intuitive that even first-time users can manage shipments easily without training.
    • Regular Updates
      We constantly improve our system based on user feedback. New features are added every few weeks, ensuring your experience keeps getting better.

8. Prohibited & Restricted Items

The following cannot be shipped via Karachi Logistics:

  • Illegal substances
  • Currency, bonds, precious stones (unless declared & insured)
  • Flammable or explosive materials
  • Fragile items without proper packaging
  • Perishables not packed with appropriate cold storage methods

Please contact support before sending anything sensitive.

9. Customer Support

We’re here to support your business every step of the way.
You can reach us through:

    • Email: karachilogistics@gmail.com
    • Phone: 0309-2540254
    • Office Address: Office Number 12, 2nd Floor, Nausheen Center, Urdu Bazar, Gari Khata, Karachi

Final Words

Karachi Logistics is not just a delivery company. We are a business growth partner that understands your need for speed, trust, control, and transparency.

With our advanced portal, daily COD payouts, clear pricing, and expanding network, we proudly stand as one of Pakistan’s most reliable and innovative logistics providers.